Question 1

What is PollQR?

Accepted Answer

PollQR is a customer feedback platform that uses QR codes to collect surveys and reviews. Perfect for restaurants, retail stores, and service businesses to track customer satisfaction and improve their Net Promoter Score (NPS).

Question 2

How do I get started with PollQR?

Accepted Answer

Getting started is easy! Sign up for a free account, create your first survey using our templates, generate a QR code, and start collecting feedback. You can have your first survey running in under 5 minutes.

Question 3

What types of surveys can I create?

Accepted Answer

You can create NPS surveys, star rating surveys, text feedback forms, and fully custom surveys. We provide templates for restaurants, retail stores, healthcare, beauty services, and more.

Question 4

What are your pricing plans?

Accepted Answer

We offer a Free plan with 100 responses and 1 survey, perfect for trying out PollQR. Our Pro plan ($29/month or $20/month annually) includes unlimited responses, unlimited surveys, advanced analytics, and premium features.

Question 5

Do you offer a free trial?

Accepted Answer

Yes! Our Free plan gives you 100 responses and 1 survey at no cost. No credit card required. You can upgrade to Pro anytime to unlock unlimited responses and advanced features.

Question 6

Can I change plans anytime?

Accepted Answer

Absolutely! You can upgrade, downgrade, or cancel your plan at any time. Changes take effect immediately, and we offer a 30-day money-back guarantee on all paid plans.

Question 7

What happens if I exceed my response limit?

Accepted Answer

On the Free plan, survey collection automatically stops at 100 responses. You'll receive an email notification when you're approaching your limit. The Pro plan has unlimited responses, so you never have to worry about limits.

Question 8

How do QR codes work for surveys?

Accepted Answer

We generate a unique QR code for each survey that customers can scan with their phone camera. The QR code takes them directly to your mobile-optimized survey. You can download and print QR codes for table tents, stickers, flyers, or business cards.

Question 9

What analytics and insights do you provide?

Accepted Answer

Track response counts, average scores, NPS calculations, response trends over time, and detailed individual responses. Pro users get advanced analytics, historical data exports, and AI-powered insights to improve customer satisfaction.

Question 10

Can I customize the survey appearance?

Accepted Answer

Yes! You can customize survey colors, add your logo, set custom thank you messages, and match your brand colors. Pro users get additional design customization options and the ability to remove PollQR branding.

Question 11

What integrations do you support?

Accepted Answer

We integrate with popular review platforms, email marketing tools, and CRM systems. Connect with Google Reviews, Yelp, Facebook, Mailchimp, and more to streamline your feedback workflow.

Question 12

Are surveys mobile-friendly?

Accepted Answer

Yes! All PollQR surveys are fully responsive and optimized for mobile devices. Since customers scan QR codes with their phones, we've designed the entire experience to work perfectly on any screen size.

Question 13

How secure is my data?

Accepted Answer

We take security seriously. All data is encrypted in transit and at rest, stored on secure servers, and we're GDPR compliant. We never share your customer data with third parties without your explicit consent.

Question 14

Can I export my response data?

Accepted Answer

Yes! Pro users can export all response data to CSV format for analysis in Excel, Google Sheets, or other tools. You can export individual survey data or aggregate reports across multiple surveys.

Question 15

Do you provide API access?

Accepted Answer

API access is available for Pro users who need to integrate PollQR with custom applications or existing business systems. Contact our support team for API documentation and setup assistance.

Question 16

Why isn't my QR code working?

Accepted Answer

Make sure the QR code is large enough to scan (at least 1 inch), has good contrast, and isn't damaged or blurry. Test the QR code yourself before printing. If issues persist, regenerate the QR code from your dashboard.

Question 17

I'm not getting any survey responses. What should I do?

Accepted Answer

Check that your survey is published and active, the QR code is prominently displayed, and you've included clear instructions for customers. Consider adding an incentive like a discount for completing the survey.

Question 18

My survey isn't loading on mobile devices.

Accepted Answer

This is usually a connectivity issue. Ensure the QR code links to the correct URL and that your survey is published. Try accessing the survey URL directly in a mobile browser to test.

Question 19

How do I contact support?

Accepted Answer

You can reach our support team at info@pollqr.com or through the contact form on our website. Pro users get priority support with faster response times. We typically respond within 24 hours.

Frequently Asked Questions

Getting Started